Product designer.
UI&UX Professional
Over 10 years worth of experience working across finance, business to business, agency and the travel industry. Throughout my career, I've held roles that encompass Graphic design, UI Design, User Research and User Experience design.
Royal Bank of Scotland
The Royal Bank of Scotland needed a new intranet to connect emloyees across multiple offices and counties to increase productivity across
Easyjet
easyjet holidays: Gamifying the holiday booking page
JD Sports
Creating a seamless instore payments app through UX research and interviews
About me
Building success stories through flexible solutions
The Royal Bank of Scotland needed a new intranet to connect emloyees across multiple offices and counties to increase productivity across the Royal Bank of Scotland needed a new intranet to connect emloyees across multiple offices and counties to increase productivity across The Royal Bank of Scotland needed a new intranet to connect emloyees across multiple offices and counties to increase productivity across the Royal Bank of Scotland needed a new intranet to connect emloyees across multiple offices and counties to increase productivity across
Building success stories through flexible solutions . Building success stories through flexible solutions. Building success stories through flexible solutions
Building success stories through flexible solutions . Building success stories through flexible solutions. Building success stories through flexible solutions Building success stories through flexible solutions . Building success stories through flexible solutions. Building success stories through flexible solutions
Work history
Intro to work history text
My role consists of researching, designing and optimising 11 consumer facing brands within the financial sector, each brand possessing unique customer personas to optimise through qualitative and quantitative feedback.
Identifying and implementing potential optimisations through the Digital Experience Intelligence platform, FullStory, allowing for an insight-led design process. A/B and MVT tests are created and tracked through Google Optimise with data analysed in Google Analytics.
Building and maintaining design systems across the websites to keep a consistent feel and for easy UX improvements found through optimisation.
Working alongside the Development Lead to create an easy handover process. Reviewing user tests implemented through the UserBrain platform and liaising with our compliance department.
Liaising with Product Owners and Project Managers to shape the product roadmaps and key deliverables needed, organising and scheduling the design work stream. Reporting directly to the board of directors.
An advocate for UX, best design practice, design strategy, accessibility and usability throughout the business.
Working with clients as a Microsoft Gold Rated Partner. Initial designing intranets and internal communications material for clients such as Burberry, Virgin Atlantic and British Gas my role transitioned into working with the Web team.
Designing and developing forward-facing websites and apps with clients that include EasyJet and JD. Leading and facilitating workshops with stakeholders using the Sprint methodology.
Condensing research and findings into digestible UX Research packs to drive designs or improvements.
Developing the established low-cost holiday brand, Holiday Gems. Designing and launching the tailor-made holiday website, Destination2.
Optimising journeys and limiting dropout points through data supplied from data analysts.
The role consisted of designing print ready display adverts for the various titles NWN Media produced, liaising with Sales Representatives whilst building relationships and following supplied briefs.
